CRMO Care – Terms of Service

Introduction

Welcome to CRMO Care ("CRMO Care," "we," "us," or "our"). These Terms of Service ("Terms") govern your use of the CRMO Care mobile app, website, research tools, and related services (collectively, the "Service").

By accessing or using the Service, you agree to these Terms and our Privacy Policy. If you disagree, you must not use the Service.

1. Overview & Purpose

CRMO Care is a wellness and information-management platform that helps individuals and families:

• Track daily symptoms, medications, wellness trends, sleep, and activity
• Manage chronic disease patterns and flare cycles
• Use voice recording to capture health information hands-free
• Interact with an AI-powered assistant for personalized insights
• Store, organize, and visualize personal health information
• Retrieve and store medical records via the HIPAA Right of Access
• (Optional) Contribute de-identified data to the CRMO Research Databank

CRMO Care is not a healthcare provider, insurance company, or HIPAA-covered entity. It does not provide medical advice, diagnosis, or treatment. Always consult a licensed medical professional for medical decisions.

2. Eligibility & Accounts

To use the Service, you must:

• Be 18 years or older, or have verified guardian consent
• Provide accurate registration information
• Maintain confidentiality of your login credentials
• Accept responsibility for all activity under your account

We may suspend or terminate accounts that violate these Terms or applicable law.

3. User Data & Ownership

a. Your Data

You own all information you upload or authorize CRMO Care to retrieve, including:

• Wellness logs and symptom tracking
• Voice recordings and transcripts
• AI chat interactions
• Medical records retrieved under your HIPAA Right of Access
• Dependent or caregiver profile data

We do not claim ownership of your data.

b. License to Operate the Service

You grant CRMO Care a limited, revocable license to host, store, process, and use your data solely to operate and improve the Service, including:

• Transcribing voice recordings
• Extracting structured data from audio
• Generating AI insights
• Displaying charts and summaries

We do not sell or monetize user data.

c. Voice Recordings and Transcripts

Voice recordings, transcripts, and extracted data may be retained indefinitely unless you request deletion.

You may request deletion by emailing info@crmo-care.app.

d. AI Chat Interactions

AI queries and responses may be retained for debugging and quality improvement.

AI insights are informational only and not medical advice.

You may request deletion of your chat history at any time.

e. HIPAA Right of Access

If you choose to retrieve your medical records:

• You authorize CRMO Care to act as your personal health record (PHR) tool
• We act at your direction, not on behalf of any provider
• We are not acting as a HIPAA Business Associate
• All imported records remain your property and may be deleted or exported at any time.

f. Accuracy of External Records

Records retrieved from third-party portals are provided "as is". CRMO Care is not responsible for accuracy, completeness, or updates to those records. Contact your provider directly for corrections.

g. Right to Delete or Export

You may delete your account or request data export at any time.

Within 30 days, we will delete:

• Profile data
• Wellness logs
• Voice recordings + transcripts
• AI chat logs
• Imported medical records

Backup deletion occurs within 90 days, unless legally required otherwise.

4. Privacy & Security

We respect your privacy and use industry-standard safeguards.

Security Measures

• TLS 1.3 encryption in transit
• AES-256 encryption at rest
• U.S.-based, SOC-2 compliant infrastructure
• Multi-factor authentication for internal systems
• Role-based access and audit logging
• NIST-aligned incident response plan

Voice & AI Processing

• Voice recordings encrypted and stored securely
• AI processing uses HIPAA-aligned third-party language models

See our Privacy Policy for complete details.

5. Research Databank (Optional)

Participation in the CRMO Care Research Databank is voluntary and opt-in.

If you opt in:

De-identified versions of your data may be shared with:

• Academic researchers
• Hospitals
• CROs and pharmaceutical partners

What may be shared:

• Wellness logs and PROs
• De-identified voice transcripts (not audio)
• De-identified AI chat interactions
• De-identified Right-of-Access medical records
• Treatment logs and medication history

Your Rights:

• Opt in or out at any time
• Prevent future sharing
• Request deletion from the Databank
• Continue using the app regardless of participation

See the CRMO Care Research Databank Proposal for details.

6. Acceptable Use

You agree that you will not:

• Use the Service for unlawful or harmful purposes
• Upload malicious code or disrupt the Service
• Access other user accounts without permission
• Attempt to bypass security controls
• Enter identifiable data about others without lawful authorization
• Misuse voice or AI features to violate privacy
• Interfere with system integrity

Violation may result in immediate termination.

7. Third-Party Services

We rely on trusted vendors, including:

• Supabase (database + authentication)
• Vercel (hosting)
• Render (backend services)
• Third-party transcription vendors
• Third-party AI model providers

Their services are subject to their own terms and policies.

CRMO Care is not responsible for downtime or outages caused by third parties.

8. Beta Features & Updates

Certain functions may be released as Beta Features.

By using Beta Features, you acknowledge they may be incomplete or unstable.

Participants in the Beta Program must also agree to the Beta User Agreement (v2.6).

We may update the Service or these Terms at any time. Continued use after changes constitutes acceptance.

9. Intellectual Property

All content, software, graphics, and branding are owned by CRMO Care or its licensors.

You may not copy, modify, reverse-engineer, or redistribute the Service without permission.

10. Feedback

You grant CRMO Care a royalty-free, perpetual license to use feedback you submit to improve our products and services.

This does not affect your ownership of your data.

11. Suspension & Termination

We may suspend or terminate your account if:

• You violate these Terms
• You abuse or misuse the Service
• We discontinue part or all of the Service

Upon termination, we will delete or anonymize your data following the Privacy Policy.

12. Limitation of Liability

To the fullest extent allowed by law:

• CRMO Care is not liable for indirect, incidental, special, or consequential damages
• We do not guarantee uninterrupted access or error-free operation
• We are not responsible for inaccuracies in voice transcription
• We are not liable for AI-generated content or data interpretation errors
• We are not responsible for inaccuracies in imported medical records

Your exclusive remedy is to discontinue use of the Service.

13. Dispute Resolution & Governing Law

These Terms are governed by the laws of the Commonwealth of Massachusetts.

You agree to resolve disputes in Massachusetts state or federal courts and waive participation in class actions.

14. Non-Clinical Disclaimer

The Service is a wellness and information-management tool, not a medical service.

• AI insights are not medical advice
• Voice notes are not medically reviewed
• Charts and trends are informational only

For medical questions, speak with a licensed clinician. For emergencies, call 911 immediately.

15. Fair Credit Reporting Act Notice

CRMO Care is not a consumer reporting agency. Our data may not be used to determine eligibility for credit, insurance, employment, or housing.

16. Modifications & Continuity

We may revise these Terms. If changes are material, we will notify you via email or in-app notice.

Continuing to use the Service after changes take effect signifies acceptance.

17. Contact

Questions, feedback, or deletion requests:

info@crmo-care.app security@crmo-care.app

18. Acceptance

By using CRMO Care, you confirm that:

• You have read and agree to these Terms
• You agree to the Privacy Policy
• If applicable, you agree to the Beta User Agreement
• If you opt into the Research Databank, you agree to the Research Databank terms and consent